Refund policy

Last updated: October 5, 2026

We want you and your pet to love Sister Midnight! 🐈⬛ If something isn't right, here's how we'll help.

Damaged, defective or wrong item
If your costume arrives damaged or defective, or you got the wrong item or size, contact us within 14 days of delivery with your order number and a photo of the problem. We'll send a free replacement or give you a full refund. You don't need to send anything back.

Wrong size? Let's swap it
If the costume doesn't fit, contact us within 30 days of delivery and we'll help you exchange it for a different size. The item must be unworn, unwashed and in its original packaging. Return shipping is paid by the customer. Once we receive it, we'll ship your new size at no extra cost.

Changed your mind
You can return an unworn, unwashed costume in its original packaging within 30 days of delivery for a refund of the item price. Return shipping is paid by the customer, and original shipping costs are non-refundable.

How to start a return or exchange
Contact us through our contact page at /pages/contact with your order number before sending anything back. We'll reply within 1–2 business days with the return address and instructions. Items sent back without contacting us first can't be accepted.

Bundle orders
If you return part of a bundle, your refund will be based on the bundle price you paid, not the single-item price.

Refunds
Once your return is received and inspected, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. Your bank may take a few extra days to post it.

Order cancellations
Need to cancel? Contact us within 12 hours of ordering. After that, your order may already be processing and can't be cancelled, but you can still return it once it arrives.

Questions?
Reach us any time through our contact page. We're happy to help!